FRECUENT ASKED QUESTIONS
1. What vaccines are required to attend the Pet Spa:
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For the safety of your dog, and all the dogs that attend the spa, the following are required and/or recommended:
FOR GROOMING:
-Rabies (Required)
-Bordetella/Kennel Cough (Strongly Recommended)
-Distemper/DHLPP (Strongly Recommended)
-Flea & Tick Preventative (Strongly Recommended)
-Heartworm Preventative (Strongly Recommended)
FOR DAYCARE & BOARDING:
-Rabies (Required)
-Distemper/DHLPP (Required)
-Bordatella/Kennel Cough (Required)
-Flea & Tick Preventative – (Strongly Recommended)
-Heartworm Preventative – (Strongly Recommended)
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2. What is the minimum age my puppy must be to attend Marcie’s?
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All puppies must be at least 16 weeks old AND have their Rabies vaccine.
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3. What do I need to bring for my dog when they stay overnight?
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You are only required to bring your dog’s food. We have lots of bowls, raised beds, and comfy blankets. However, if your best bud loves a certain bed, blanket, bone, toy, etc. from home, we can certainly put any items you bring in your pup’s room. Anything to make their stay with us more comfortable is always welcome!
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4. Is someone there overnight with the boarding dogs?
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We have staff here until 9:00 PM, but from 9:00 PM to 6:00 AM the dogs are sleeping in their rooms alone. We have security cameras and an alarm system linked to the police and fire department, along with staff who live in the neighborhood, if anything were to happen during the night.
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5. What does grooming include?
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A standard groom includes a bath, brush out, nail trimming, ear cleaning, glands expressed, and any fur trimming needed. You can also add additional services to your pet’s groom, such as the deshedding (furminator) treatment, teeth brushing, nail grinding (dremel) etc. We also offer individual a la carte services, such as a nail trim, teeth brushing, gland expression, etc. Visit our grooming section for more information!
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6. Do you require dogs to be spayed or neutered?
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To be around other dogs , a male dog must be neutered once he is over 6 months old. A female dog does not need to be spayed, but cannot be around other males when she is in heat.
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7. What are the benefits of a daycare environment?
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There are many benefits to socializing your dog early and often. Dogs are social animals, and when they are in a daycare environment, they learn how to be a calm member of a healthy and balanced pack. The exercise and mental stimulation of a doggie daycare helps your pup become a well-balanced, focused, and calm pack member at home or out and about with you as well! Dogs learn important social queues from one another and daycare is a wonderful place for pups to learn how to communicate in the doggy world.
Also, you may need to board your dog someday, and both of you will be much less anxious if your dog is already familiar with the environment. Plus, it helps to know that they are getting exercise and lots of social playtime in a fun and familiar environment while you are away. The earlier you begin to socialize your pup, the easier and more enjoyable life will be for you both!
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8. Can my dog still stay overnight if they are not daycare-appropriate?
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Yes. Your dog is welcome to stay with us even if they cannot attend daycare. They will stay in a 25 square foot suite with plenty of room for lots of toys, blankets, a raised bed, and any other items you’d like them to have. They will be let out frequently, and can play and run around our spacious backyard playground with our attentive and loving staff.
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9. Can I sit in on my dog/cat's grooming appointment?
No. We do not allow people to sit in on grooming appointments for a few reasons. Most importantly, it can be a safety hazard for you, our groomers, and our other furry clients. It’s not just your dog in the grooming area; we usually have at least 15 dogs every day, and we can’t guarantee every dog will react positively to a stranger. Also, the majority of the grooming time is drying time. Plus, our groomers switch between their different dogs to give them breaks between stages of the grooming process, and to best manage their time.
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10. Why is it asking for my card information?
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We require a card on file for our cancellation policy. Also, having a card on file makes checkouts more efficient, as well as, if someone else were to pick up your pet while you’re gone on vacation. We don’t charge your card without your knowledge and we’ve never had any security issues.
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11. What is your cancellation policy?
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If you do not contact us to cancel within 24 hours of your appointment or reservation, you will still be charged for it. We have to turn away or book out tons of our wonderful, loyal, and regular clients, only to find out we aren’t at capacity due to lack of customer cancellation communication. This policy will help our staffing and scheduling and allow us to service our clients better.
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12. Can I pick up my pet after business hours?
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If you are running up to 15 minutes late, we will wait for you and allow you to pick up your pet still. If you are going to be later than 15 minutes after we’ve closed, we will board your dog for the night, and you will be charged for it. You can pick up your dog anytime after we open the next day.
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13. What if my dog has a serious injury/illness while at Marcie’s that needs professional medical care?
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In the event of a medical emergency, our staff will rush your pet to West Salem Vet Clinic, NOT your preferred vet. Owners will be responsible for any medical bills charged during their pet’s stay with us.
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14. What if my dog has special needs?
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We require that your pet be in healthy condition when coming to stay with us. We ask that you refrain from bringing your pet(s) to Marcie’s if they need 24/7 around the clock care or they cannot eat or walk independently. While we love all our clients, we are not able to give animals individual, around the clock care here. Also, please make sure if your animal has a serious medical condition you let the staff know and give Marcie’s access to their vet records.
However, we can care for pets with certain special needs! If your animal suffers from the following, please let the staff know the steps you would like us to take to give them the best care possible:
Diabetes
Seizures
Back/Leg Conditions
Heart Conditions
Allergies
UTI/Yeast Infection
Parasites
Ear/eye Infection
Skin Conditions
Cataracts
Stomach Issues
Heat stroke
Kidney Disease
Respiratory Complication
Arthritis
This policy helps our staffing and scheduling and allows us to service our clients better.
